cci_logo_seo Call Center International is the official magazine of ECCCO, the European Confederation of Contact Centre Organisations. Keep up with the news in the European call center market.
Contact center survey reveals gap between corporate strategy and execution 2010-08-31

Contact center survey reveals gap between corporate strategy and execution

In a 2010 survey of contact center managers, directors and supervisors, HyperQuality found disparity between the majority of current corporate strategies and their implementation. » more...
IPscape adds twitter to multi-channel contact center technology 2010-08-27
» IPscape adds twitter to multi-channel contact center technology
IPscape, an Australian cloud-based provider of contact center technology, announced beta availability of Twitter in its multi-channel contact center technology solution. According to IPscape, tweets to a customer service Twitter account can now join voice calls, emails and SMS messages in a single communication queue into the contact center. » more...
Callpoint to take over clients from Teleperformance 2010-08-24
» Callpoint to take over clients from Teleperformance
From December on, Callpoint will starting to take care of some clients from Teleperformance/extratel in Basel. The manager-owned company aims to expand its inbound service portfolio. » more...
» More Research News     » More Product News     » More People News
 
INTERVIEWS
We get them all! We get them all!

 » Read the latest interviews
| » 
RESEARCH NEWS
Consumers have strong preferences when it comes to call center agents Consumers have strong preferences when it comes to call center agents
» more
mehr MORE RESEARCH NEWS
 
| » 
PEOPLE NEWS
Bill Polston joins the Taylor Reach Group Bill Polston joins the Taylor Reach Group
» more
mehr MORE PEOPLE NEWS
 
start
LOGIN FOR SUBSCRIBERS
Username
Password
 
start
CallCenter International
start
NEWSLETTER
What matters in Europe's Call Centers?
Don't miss out on the latest news of the industry! CCI News. It's free. Subscribe now!

Your eMail address:   
start
WHITE PAPER
Seven Reasons Why SIP Will Improve Your Customer Care Strategy

Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.

Seven is more than just a lucky number for companies building customer care strategies.
 
Springer RSS Newsletter Mediadata Contact us Subscribe Privacy Policy Imprint

© Springer Fachmedien Wiesbaden GmbH 2010