Sitel Appoints Tim Schuh General Manager, Northern EMEA Sitel Appoints Tim Schuh General Manager, Northern EMEA
BPO provider Sitel announced the appointment of Tim Schuh as General Manager, Northern EMEA. Schuh, previously COO, North America, will be responsible for operational and financial delivery across all sites within the region, including finance management, receivables and sales, and driving profit improvement.
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Colangelo Colangelo, Maurizio
Company: Mediaset - MediaShopping
Position: Customer Service Director
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INTERVIEW
"Traditional call center metrics don't measure success", Ron Skea, Vanguard Scotland "Traditional call center metrics don't measure success", Ron Skea, Vanguard Scotland
Why are call centers failing? We asked Ron Skea from management consulting firm Vanguard Scotland about the reasons for failure of contact centers and how to measure good customer service.
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Stratégie Clients - Le salon de la Relation Client (SeCa)
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2010-03-16 - 2010-03-18
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15e Nationaal Call Center Congress
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VoiceCon Orlando
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