Call Center International > Community > Interviews

 

Internationalization looms large for outsourcing specialist Sellbytel Group. We asked Ferdinand Grimm, member of the Sellbytel Group Executive Board, to explore on the company's experience with international sites.

Why are call centers failing? We asked Ron Skea from management consulting firm Vanguard Scotland about the reasons for failure of contact centers and how to measure good customer service.

What are the challenges and chances in today's Romanian call center market? CCI spoke with Dr. Richard Brodkorb, Chief Operating Officer of walter services.

Hartmut Anderer, Vice President Business Development Central EMEA, has been with Sitel since 2008. Before that, he gained experience in BPO at Accenture and in business development and sales at T-Systems. In this interview he talks about the current situation and new business models.

Michael Bommer, General Manager DACH (Germany, Austria, Switzerland) from speech and imaging solutions provider Nuance speaks to Call Center International about his expectations for the current year. Besides, he gives an outlook on future trends.

Arno Millenaar is Senior Vice President Business Development EMEA from contact center services provider Stream. In the Call Center International interview he talks about business expectations and achievements.

In this Call Center International Interview Joe Staples, Senior Vice President, Interactive Intelligence, elaborates on market trends that he and his company recognize.

Tom Houwing, a former student of classical music, switched his career path to speech technology by starting as Voice User Interface Architect at Speechtel Benelux B.V in 1999. In 2002, he founded his own VUI consulting and design "agency Voice and Vision". Call Center International asked him to...

Christian Holl, Manager Services Industries - Business Services, Germany Trade & Invest (GTAI), talks about the effect of the economic crisis on new call center sites in Germany and business challenges in the current situation.

Bernd-Otto Schirrmann, Vice President Business Unit Bosch Communication Center, responds to Call Center International's questions about business strategy during the current crisis as well as future trends and challenges in the contact center world.