PROFESSIONALS OF THE INDUSTRY
Jünger, Alexander
Website: http://www.callcenterprofi.de
How I got into the industry:
After my A-Level I startet a study in media and journalism at Hochschule Mittweida (FH) - University of applied Sciences. Degree dissertation: "Corporate Identity -Marketing For University-Level Institutions"
Since march 2001 technical writer at "CallCenterProfi", german special interest magazin about professional service management.
Best advice to newcomers:
... talk with old stagers but keep your eyes always forward.
Best specialized book:
... i am working for a publishing house. No statement here :)
A personal remark/a brief word about me:
Life is a lesson ... You learn it when you are through!
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Seven is more than just a lucky number for companies building customer care strategies.
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