2010-03-10
XL World, a multilingual outsourcing company, is recognized as the leader in the Eastern European market and the second one worldwide by Black Book Research, a division of Datamonitor. 26,000 outsourced services users have been interviewed by Black Book Research.
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» Competence Call Center is extending its Romanian office
2010-03-03 - The Austrian call center services provider CCC has extended its office space in Bucharest to include another floor, making the office twice its current size. According to CCC, the extension is due to "the positive development and the successful business generated in 2009".
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» Telephonetics extends contract with Odeon-UCI Cinemas
2010-03-09 - Telephonetics PLC, a speech automation and data integration specialist, announced the signing of an extension to its multi-million pound contract with Odeon-UCI Cinemas for provision of its MovieLINE automatic speech recognition film information and ticket booking service to all of Odeon's 105 UK cinema sites as well as its UCI sites in Eire.
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RESEARCH
» DMG Consulting: Outbound Dialing Market to grow
2010-03-08 - DMG Consulting, a provider of contact center and real-time analytics market research, released its 2010 Outbound Dialing Market Research Report. The 50-page report explores outbound market trends, projections, best practices, the competitive landscape and profiles the leading vendors.
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» Telecoms subscribers rate service higher than special offers
2010-03-04 - Customer service is more important to consumers than product incentives. This is the result of a pan-European survey of customer service requirements of more than 4,000 European telecoms subscribers undertaken by YouGov and commissioned by eGain, a provider of multichannel customer service.
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