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The Austrian call center services provider CCC has extended its office space in Bucharest to include another floor, making the office twice its current size. According to CCC, the extension is due to "the positive development and the successful business generated in 2009".

Fast-food chain Burger King announced the opening of the BK Call Center, a centralized service point that allows customers in the United Arab Emirates (UAE) to dial one dedicated number to place orders at any Burger King restaurant anywhere in the country.

BT announced a new pricing structure for its Next Generation Contact Centre (NGCC) aimed at further helping customers to prevent downtime in their call centers. The new service is a multi-channel hosted contact center service hosted by BT and available on a "pay as you use basis".

Running for the 12th time, CallCenterWorld proved that it is the major event for call center management, customer service and customer care in Europe. According to the organizers of Management Circle the congress exhibition attracted 7,500 visitors. And with a total of 242 exhibitors, the trade...

Sword Ciboodle, provider of customer-oriented business software and services, announced that it has been chosen by Australian Unity as the platform to deliver customer interaction management and workflow solutions.

Sterling Commerce, an AT&T company, has entered into a commercial agreement with the British department store John Lewis for comprehensive cross-channel retail capabilities. Specifically, John Lewis, will implement Sterling Order Management for all customer touch points, including their website,...

Soccer fans will be able to apply for 2010 FIFA World Cup tickets over the phone. A special call center, which started operating at the beginning of this week, has been set up for this purpose, according to a release from the South African Government Communication and Information System / Bua...

Photovoltaic specialist Sunfeat has opened its own call center in Tunisia, according to a report from Tunisia IT.

US-BPO provider Sykes moves into the rooms of the former call center of "Quelle Communications" in Berlin. The call center had been shut down after retail firm Arcandor and, among others, its subsidiary Quelle went into insolvency. Berlin Partner, a business development company, who announced the...

BPO provider Stream Global Services has announced the opening of its fourth service center in Tunis, Tunisia. The 550-seat facility will serve as an offshore solution center for Stream's European and French-Canadian client roster.