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From December on, Callpoint will starting to take care of some clients from Teleperformance/extratel in Basel. The manager-owned company aims to expand its inbound service portfolio.

Transversal announced that the University of Liverpool is using their web self-service tool Ask Ed to provide students with the information they need "simply and more quickly than traditional Web site browsing or search functions".

Software AG announced that it has acquired 100 percent of itCampus, including its UK subsidiary based in Derby, after initially buying a 51 percent stake in April 2009. ItCampus' product development is now integrated into Software AG's global R&D network, providing the next generation of outbound...

The French outsourcer Teleperformance announced the acquisition of 100 percent of beCogent - a Scotland-based call center services provider.

BPO provider Sitel announced the expansion of its Starkville, Mississippi call center with the addition of more than 110 full-time positions within the past month, and more than 300 full-time positions expected by the end of October.

24/7 Customer announced the opening of its new contact center in Managua, Nicaragua. It is the tenth call center world-wide for the provider of predictive interaction solutions headquartered in California. The new center is to deliever voice based inbound customer support service.

Nebraska-based West Customer Management Group announced the opening of a new customer contact center in Guadalajara, Mexico. According to the company, West chose this location because it provides access to an educated and bilingual workforce and offers cost efficiencies.

Kenya Airways announced that it has set up a new contact center at Embakasi Headquarters to serve its growing customer base and improve efficiency in customer service. The facility is a 24-hour, seven-day-a-week one-stop resource center for all Kenya Airways customers, including passengers and...

Bank of America announced that Merrill Lynch has been honored with a Customer Relationship Management (CRM) Excellence Award from Gartner, Inc. and 1to1 Media for its enterprise-wide alignment of multiple customer interaction channels and the benefits this has created, including superior client...

Through the win of further customers, Sellbytel Spain now employs 1,000 staff. The outsourcing specialist strengthens its presence in Barcelona with the opening of a new site.