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Callpoint to take over clients from Teleperformance
2010-08-24
From December on, Callpoint will starting to take care of some clients from Teleperformance/extratel in Basel. The manager-owned company aims to expand its inbound service portfolio.
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University of Liverpool turns to new web welf-service tool
2010-08-23
Transversal announced that the University of Liverpool is using their web self-service tool Ask Ed to provide students with the information they need "simply and more quickly than traditional Web site browsing or search functions".
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ItCampus UK now fully integrated into the Software AG Group
2010-08-19
Software AG announced that it has acquired 100 percent of itCampus, including its UK subsidiary based in Derby, after initially buying a 51 percent stake in April 2009. ItCampus' product development is now integrated into Software AG's global R&D network, providing the next generation of outbound...
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Teleperformance acquires UK call center beCogent
2010-08-18
The French outsourcer Teleperformance announced the acquisition of 100 percent of beCogent - a Scotland-based call center services provider.
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Sitel expands call center in Mississippi
2010-08-16
BPO provider Sitel announced the expansion of its Starkville, Mississippi call center with the addition of more than 110 full-time positions within the past month, and more than 300 full-time positions expected by the end of October.
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Global service provider 24/7 Customer launches contact center in Nicaragua
2010-08-08
24/7 Customer announced the opening of its new contact center in Managua, Nicaragua. It is the tenth call center world-wide for the provider of predictive interaction solutions headquartered in California. The new center is to deliever voice based inbound customer support service.
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West Customer Management Group opens new call center in Mexico
2010-08-06
Nebraska-based West Customer Management Group announced the opening of a new customer contact center in Guadalajara, Mexico. According to the company, West chose this location because it provides access to an educated and bilingual workforce and offers cost efficiencies.
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Kenya Airways to open new call center
2010-07-28
Kenya Airways announced that it has set up a new contact center at Embakasi Headquarters to serve its growing customer base and improve efficiency in customer service. The facility is a 24-hour, seven-day-a-week one-stop resource center for all Kenya Airways customers, including passengers and...
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Merrill Lynch receives award for excellent CRM
2010-07-27
Bank of America announced that Merrill Lynch has been honored with a Customer Relationship Management (CRM) Excellence Award from Gartner, Inc. and 1to1 Media for its enterprise-wide alignment of multiple customer interaction channels and the benefits this has created, including superior client...
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Sellbytel opens new site in Barcelona
2010-07-26
Through the win of further customers, Sellbytel Spain now employs 1,000 staff. The outsourcing specialist strengthens its presence in Barcelona with the opening of a new site.
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