Nice wins Frost & Sullivan Award for Asia Pacific region
2009-11-19 -
, a provider of value-added services has won the Asia Pacific Growth Strategy Leadership Award in the Call Monitoring Systems Market from industry analyst firm .
For
Frost & Sullivan the Call Monitoring Systems Market consists of call recording, quality management, workforce management and business applications based on data and speech analytics in the contact center segment.
Kiran Kumar, research analyst at Frost & Sullivan, Asia Pacific ICT Enterprise Practice, said, "Nice Systems has grown its Call Monitoring business remarkably in the last year. A well managed acquisition strategy and a robust partner network have driven its continued success in the Asia Pacific region. In the highly competitive segment of the Call Monitoring market, the vendor has effectively penetrated many countries in the region with notable successes in the financial services sector in China, outsourcing sector in India and the Philippines as well as newer inroads into Malaysia and Singapore markets. Growing at a rate well above the market, NICE systems rightfully claims this award in Growth Strategy Leadership."
High growth rates and innovation
The Frost & Sullivan Award for Growth Strategy Leadership is presented each year to the company that has demonstrated an exceptional growth strategy within the industry. Having demonstrated high growth rates, Nice was chosen as the winner for having bolstered its position in the Asia Pacific market during the base year and for having a strategy that will have a lasting impact on the market. The award is based on specific criteria, such as technological innovation and leadership, a unique sales strategy, as well as strategic mergers, acquisitions, or joint ventures to penetrate new markets, and is based on 2008 revenues.
Author(s): Sarah Dreps
» Sykes to open site in Berlin
US-BPO provider Sykes moves into the rooms of the former call center of "Quelle Communications" in Berlin. The call center had been shut down after retail firm Arcandor and, among others, its subsidiary Quelle went into insolvency. Berlin Partner, a business development company, who announced the new contract with Sykes said that at least a part of the jobs at risk could now remain in Berlin.
» more...
» Sellbytel opens first facility in Canada
The Sellbytel Group, the outsourcing specialist of the German BBDO Group, founds its 23rd site worldwide. From Toronto in Canada, Sellbytel plans to provide sales service for its customers within the whole North American market and wants to continue its strategy of internationalization with this new site.
» more...
New staff in the call & contact center world?
» Stream launches new site in Tunisia
ECCCO News
Professionals of the industry
Newsletter
Mediadata
Contact us
Subscribe
Privacy Policy
Imprint