Nice wins Frost & Sullivan Award for Asia Pacific region

2009-11-19 - Nice Systems, a provider of value-added services has won the Asia Pacific Growth Strategy Leadership Award in the Call Monitoring Systems Market from industry analyst firm Frost & Sullivan.

For Frost & Sullivan the Call Monitoring Systems Market consists of call recording, quality management, workforce management and business applications based on data and speech analytics in the contact center segment.

Kiran Kumar, research analyst at Frost & Sullivan, Asia Pacific ICT Enterprise Practice, said, "Nice Systems has grown its Call Monitoring business remarkably in the last year. A well managed acquisition strategy and a robust partner network have driven its continued success in the Asia Pacific region. In the highly competitive segment of the Call Monitoring market, the vendor has effectively penetrated many countries in the region with notable successes in the financial services sector in China, outsourcing sector in India and the Philippines as well as newer inroads into Malaysia and Singapore markets. Growing at a rate well above the market, NICE systems rightfully claims this award in Growth Strategy Leadership."

High growth rates and innovation
The Frost & Sullivan Award for Growth Strategy Leadership is presented each year to the company that has demonstrated an exceptional growth strategy within the industry. Having demonstrated high growth rates, Nice was chosen as the winner for having bolstered its position in the Asia Pacific market during the base year and for having a strategy that will have a lasting impact on the market. The award is based on specific criteria, such as technological innovation and leadership, a unique sales strategy, as well as strategic mergers, acquisitions, or joint ventures to penetrate new markets, and is based on 2008 revenues.


Author(s): Sarah Dreps

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