Call Center International > News > Latest News

 

In a 2010 survey of contact center managers, directors and supervisors, HyperQuality found disparity between the majority of current corporate strategies and their implementation.

IPscape, an Australian cloud-based provider of contact center technology, announced beta availability of Twitter in its multi-channel contact center technology solution. According to IPscape, tweets to a customer service Twitter account can now join voice calls, emails and SMS messages in a...

From December on, Callpoint will starting to take care of some clients from Teleperformance/extratel in Basel. The manager-owned company aims to expand its inbound service portfolio.

Transversal announced that the University of Liverpool is using their web self-service tool Ask Ed to provide students with the information they need "simply and more quickly than traditional Web site browsing or search functions".

Software AG announced that it has acquired 100 percent of itCampus, including its UK subsidiary based in Derby, after initially buying a 51 percent stake in April 2009. ItCampus' product development is now integrated into Software AG's global R&D network, providing the next generation of outbound...

The French outsourcer Teleperformance announced the acquisition of 100 percent of beCogent - a Scotland-based call center services provider.

BPO provider Sitel announced the expansion of its Starkville, Mississippi call center with the addition of more than 110 full-time positions within the past month, and more than 300 full-time positions expected by the end of October.

Language style, education level or tone of voice: A recent study among more than 300 consumers in Turkey has revealed that call center users significantly differ in their preferences when it comes to contacting call center agents - depending on their own demographical characteristics.

Call Compliance Inc., a wholly owned subsidiary of Compliance Systems Corporation, announced the introduction of its Enhanced DialerID PRO system, the latest in its suite of products and services designed for the enterprise and contact center communities.

Colin Taylor, The Chairman and CEO of The Taylor Reach Group, Inc. announced that Bill Polston has joined the call center consulting and customer service consulting firm effective immediately.