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Telephonetics extends contract with Odeon-UCI Cinemas
2010-03-09
Telephonetics PLC, a speech automation and data integration specialist, announced the signing of an extension to its multi-million pound contract with Odeon-UCI Cinemas for provision of its MovieLINE automatic speech recognition film information and ticket booking service to all of Odeon's 105 UK...
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Vodafone UK implements call center system for Carole Nash
2010-02-22
Vodafone UK announced that it has installed a new call center system at Carole Nash Insurance Services, a motorcycle insurance specialist. According to Vodafone, the solution has radically overhauled the way the contact center operates and improved customer service, productivity and efficiency,...
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Jacada upgrades desktop suite
2010-02-18
Jacada, a provider of customer experience management and process optimization solutions announced the general availability of a major new release of its flagship solution, Jacada WorkSpace 5.2, to enhance customer interactions at the point of contact with the customer call center.
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Sitel Launches eTraining Solution for Home-Based Agents
2010-02-16
BPO provider Sitel announced the launch of inContact, Inc's eLearning tool to provide on-demand training to the company's home-based customer care agents. With RightTime technology through eLearning from inContact, Sitel is delivering a customized training and communications solution to the...
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Vodafone UK installs new virtual contact center solution for Cheshire Building Society
2010-02-16
Vodafone UK has completed a new communications network and a virtual contact center solution for Cheshire Building Society. According to Vodafone, this will deliver 100,000 pounds cost savings to Cheshire.
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Garlands chooses NorthgateArinso for enhanced HR and payroll services
2010-02-04
Call Center specialist Garlands has signed a new six-year contract with NorthgateArinso to provide payroll and HR services to the company's employee base.
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Ameyo enables agents to preset their greeting
2010-02-02
Ameyo Contact Center Suite allows individual agents to create and preset their own personalized agent scripts to be automatically played as soon as the dialer connects a live call to him or her.
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OnState with new release of its virtual call center software solution
2010-01-27
OnState Communications, a provider of on-demand virtual call center and virtual PBX Business Presence communications systems, announced that the company has added new features to improve the end-user experience of its products while also adding more management insight and control.
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Volt Delta wins contract with British Telecom
2010-01-25
Volt Delta International is to supply its switching and contact center system to BT in the UK, to support a wide range of BT's operator services including its national 999 emergency call handling service. Additionally it will support BT's directory assistance services, and other operator...
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Altitude releases new monitoring tool
2010-01-22
Altitude Software, a vendor of contact center solutions, has announced the availability of Altitude Health Monitor, a new application to keep the contact center infrastructure running by providing real time and historical data on overall system performance, over a web interface and through email...
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