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Telephonetics PLC, a speech automation and data integration specialist, announced the signing of an extension to its multi-million pound contract with Odeon-UCI Cinemas for provision of its MovieLINE automatic speech recognition film information and ticket booking service to all of Odeon's 105 UK...

Vodafone UK announced that it has installed a new call center system at Carole Nash Insurance Services, a motorcycle insurance specialist. According to Vodafone, the solution has radically overhauled the way the contact center operates and improved customer service, productivity and efficiency,...

Jacada, a provider of customer experience management and process optimization solutions announced the general availability of a major new release of its flagship solution, Jacada WorkSpace 5.2, to enhance customer interactions at the point of contact with the customer call center.

BPO provider Sitel announced the launch of inContact, Inc's eLearning tool to provide on-demand training to the company's home-based customer care agents. With RightTime technology through eLearning from inContact, Sitel is delivering a customized training and communications solution to the...

Vodafone UK has completed a new communications network and a virtual contact center solution for Cheshire Building Society. According to Vodafone, this will deliver 100,000 pounds cost savings to Cheshire.

Call Center specialist Garlands has signed a new six-year contract with NorthgateArinso to provide payroll and HR services to the company's employee base.

Ameyo Contact Center Suite allows individual agents to create and preset their own personalized agent scripts to be automatically played as soon as the dialer connects a live call to him or her.

OnState Communications, a provider of on-demand virtual call center and virtual PBX Business Presence communications systems, announced that the company has added new features to improve the end-user experience of its products while also adding more management insight and control.

Volt Delta International is to supply its switching and contact center system to BT in the UK, to support a wide range of BT's operator services including its national 999 emergency call handling service. Additionally it will support BT's directory assistance services, and other operator...

Altitude Software, a vendor of contact center solutions, has announced the availability of Altitude Health Monitor, a new application to keep the contact center infrastructure running by providing real time and historical data on overall system performance, over a web interface and through email...