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IPscape, an Australian cloud-based provider of contact center technology, announced beta availability of Twitter in its multi-channel contact center technology solution. According to IPscape, tweets to a customer service Twitter account can now join voice calls, emails and SMS messages in a...

Call Compliance Inc., a wholly owned subsidiary of Compliance Systems Corporation, announced the introduction of its Enhanced DialerID PRO system, the latest in its suite of products and services designed for the enterprise and contact center communities.

inContact, provider of on-demand call center software and call center agent optimization tools, announced that it is partnering with Verint Systems. inContact will convert Verint's workforce management solution to their platform and deliver it via the cloud to contact centers of all sizes.

ASC and Crealog are joining forces. Prior to the Call Centre Expo Show in Birmingham both companies will launch a joint quality and customer satisfaction campaign. ASC offers solutions to record, analyze and evaluate multimedia-based communications while CreaLog provides expertise in speech...

Aviva UK General Insurance (UKGI), part of Aviva, the world's fifth-largest insurance group, has partnered with Rostrvm Solutions to provide technical expertise and innovation for a new outbound operation.

SoundBite Communications, Inc. a provider of on-demand, multi-channel proactive customer communications, announced that it is has added predictive dialing functionality to enhance its outbound voice capabilities on the SoundBite Engage platform.

ASC, a provider of innovative solutions to record, analyze and evaluate communications, announced that Technology Marketing Corporation (TMC) has named INSPIRATIONpro 9.0 as a recipient of a 2009 Communications Solutions Product of the Year Award.

Phonetic speech search technology specialist, Aurix, has signed CTI Group, as a new partner. The deal sees Aurix bring its expertise and knowledge of speech search and analytics technology to CTI, which will be used to create a step change in functionality for its recording solution, SmartRecord.

OnState Communications, a provider of cloud-based virtual call center and virtual PBX solutions, announced the company has released the Spring '10 version of its SaaS solution.

Geomant announced the general availability of Contact Expert, a multi-media contact center solution leveraging Microsofts Office Communications Server (OCS) unified communications platform. Contact Expert is targeted at organizations requiring contact center functionality for customer service...