Product News
US Bank BB&T Selects NICE SmartCenter
NICE SmartCenter is a suite of pre-packaged business solutions that address specific business issues, powered by functional components spanning call recording, quality management, multi-channel interaction analytics, workforce management and performance management.
NICE Systems is a provider of Insight from Interactions solutions and value-added services, powered by advanced analytics of unstructured multimedia content - from telephony, web, radio and video communications. According to its own accounts, NICE has over 24,000 customers in more than 150 countries, including over 85 of the Fortune 100 companies.
Author(s): CallCenterInternational
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FURTHER PRODUCT NEWS
» IPscape adds twitter to multi-channel contact center technology
IPscape, an Australian cloud-based provider of contact center technology, announced beta availability of Twitter in its multi-channel contact center technology solution. According to IPscape, tweets to a customer service Twitter account can now join voice calls, emails and SMS messages in a single communication queue into the contact center. » more...
» Call Compliance announces new DialerID PRO
Call Compliance Inc., a wholly owned subsidiary of Compliance Systems Corporation, announced the introduction of its Enhanced DialerID PRO system, the latest in its suite of products and services designed for the enterprise and contact center communities. » more...
» inContact cooperates with Verint Systems
inContact, provider of on-demand call center software and call center agent optimization tools, announced that it is partnering with Verint Systems. inContact will convert Verint's workforce management solution to their platform and deliver it via the cloud to contact centers of all sizes. » more...
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Seven Reasons Why SIP Will Improve Your Customer Care Strategy
Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.
Seven is more than just a lucky number for companies building customer care strategies.
Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.
Seven is more than just a lucky number for companies building customer care strategies.
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