Altitude releases new monitoring tool

2010-01-22 - Altitude Software, a vendor of contact center solutions, has announced the availability of Altitude Health Monitor, a new application to keep the contact center infrastructure running by providing real time and historical data on overall system performance, over a web interface and through email and SMS notifications.

According to Altitude, the new solution may prevent costly system downtimes and helps companies to act proactively, recover faster from exceptions and quickly react to unplanned situations because it provides an uninterrupted monitoring of the contact center’s applications and communications infrastructure. Besides, the application provides historical data to fine tune the infrastructure and supplies system status regardless of place and time.

"We provide customers with Altitude Health Monitor to help them ensure the contact center will never be out of reach. Based on this new Altitude solution, contact centers achieve full awareness of the system status 24/7 with automated solutions. Contact center staff will be able to anticipate and provide an effective answer to any operational issue," says José Burnay da Fonseca - Executive Vice-President Customer Assistance at Altitude Software.


Author(s): CallCenterInternational

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