Volt Delta wins contract with British Telecom

2010-01-25 - Volt Delta International is to supply its switching and contact center system to BT in the UK, to support a wide range of BT’s operator services including its national 999 emergency call handling service. Additionally it will support BT’s directory assistance services, and other operator assistance services such as its alarm and reminder services and a wide range of wholesale services, Volt Delta announced in a release.

Volt Delta is supplying its OASIS application suite. A joint Volt Delta and BT team will deploy this system in call centers across the UK supporting up to 1,000 agent positions. The OASIS solution for BT includes complete switching and ACD capability, integrated voice IVR, call recording, sophisticated real time management information and comprehensive historic reporting.

The system will initially interconnect to BT’s telephony network using SS7 ISUP, although OASIS offers support for SIP interconnect to meet BT’s 21CN migration needs. OASIS also offers BT a range of open interfaces enabling BT to integrate the solution into its other systems, services and core infrastructure.
Volt Delta will commence implementation of this major system replacement during 2010 with live service scheduled for 2011.

With the supply of its system Volt Delta will also be providing full 24x7 support services to ensure that the system continues to meet BT’s service requirements. The contract award is with Volt Delta Resources LLC, Volt Delta International’s immediate parent company.


Author(s): Sarah Dreps

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