Ameyo enables agents to preset their greeting

2010-02-02 - Ameyo Contact Center Suite allows individual agents to create and preset their own personalized agent scripts to be automatically played as soon as the dialer connects a live call to him or her. By recording the pitch and uploading it to the IVR, the agent can save up on the energy and time invested in repeating the same lines over and over again, technology provider Drishti-Soft Solutions states in a release.

Ameyo provides a custom CRM interface for the agents where the agent is given the provision to record their personalized scripts and upload it to the IVR as per Supervisor's discretion. These scripts could be agent greeting as well as some marketing message the agent has been asked to repeat to each customer as a part of some ongoing campaign.

The key advantage - according to Drishti: "Even if the agent is low on energy due to a stressful day or some health issues, the customer gets to hear a cheerful greeting from the agent end. This ensures superior customer experience."


Author(s): CallCenterInternational

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