Product News
Sitel Launches eTraining Solution for Home-Based Agents
Sitel is providing training curricula to agents' desktops during dips in call volume to improve the agent's soft skills and product knowledge, improve productivity and eliminate unnecessary training down-time. Sitel HomeShore is a proprietary home-based agent offering designed to give Fortune 500 clients greater flexibility in managing their outsourced customer care needs.
Through inContact's RightTime technology, Sitel's home-based agents receive training, testing and updates directly to their computer during available times without sacrificing cost or service levels. This solution ensures the delivery of continuous employee training and communications so agents are up-to-date on client and internal information in order to assist customers more quickly and proficiently.
Author(s): Sarah Dreps
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