Telephonetics extends contract with Odeon-UCI Cinemas

2010-03-09 - Telephonetics PLC, a speech automation and data integration specialist, announced the signing of an extension to its multi-million pound contract with Odeon-UCI Cinemas for provision of its MovieLINE automatic speech recognition film information and ticket booking service to all of Odeon's 105 UK cinema sites as well as its UCI sites in Ireland.

In addition to the contract extension, Telephonetics will add support for the Admit-1 ticketing system, commonly used in Ireland, and this will enable Odeon in association with Entertainment Enterprises to bring all of its managed sites in Ireland on to the service.

The Admit-1 development has been fully integrated into the MovieLINE Agent Interface allowing agents at Odeon's international contact center to seamlessly handle calls from all the UK and Eire cinemas regardless of the different back-end ticketing infrastructures. The advanced "screen-pops" keep agent call durations to a minimum and save callers having to repeat themselves.

Picture: Thomas Pieruschek/aboutpixel


Author(s): CallCenterInternational

New staff in the call & contact center world?

Has your organization appointed a new manager? Let the call center community know.
 » Tell us about your latest people news

Search: