start
Research

Datamonitor Report: Nice Leads Worldwide Contact Center Analytics

2009-07-01 - Nice Systems, a provider of Insight from Interactions solutions and value-added services announced that it achieved high ranks in an industry report by analyst firm Datamonitor. According to "Decision Matrix: Selecting a Contact Center Analytics Vendor (Competitor Focus); Analytics and reporting as differentiators in a difficult economy", Nice's contact center analytics offering achieved high scores for every category in the technical assessment section.

Nice also achieved top ratings for its significant market impact, high rating by customers, and has been placed in the highest ranked 'shortlist' category.Aphrodite Brinsmead, Analyst, Customer Interaction Technologies, Datamonitor, commented, "Nice achieved the highest overall score in the technology assessment, showing that it provides a comprehensive contact center analytics solution and consistent technical excellence. The vendor is also well respected by its customers and was rated highly in the end-user survey for product quality, vertical specialization, client engagement, financial stability, and integration with third-party vendors."



Picture: Konstantin Gastmann/aboutpixel

Author(s): Sarah Dreps
send send AddThis Feed Button
RELATED TAGS
Nice Systems   Datamonitor   research   contact center  
PEOPLE NEWS
New staff in the call & contact center world? New staff in the call & contact center world?

Has your organization appointed a new manager? Let the call center community know.
 » Tell us about your latest people news
FURTHER RESEARCH NEWS
» Consumers have strong preferences when it comes to call center agents
Language style, education level or tone of voice: A recent study among more than 300 consumers in Turkey has revealed that call center users significantly differ in their preferences when it comes to contacting call center agents - depending on their own demographical characteristics. » more...
» Fierce competition in Latin America Contact Center Applications Market
Although the Latin America contact center applications market has not attained saturation point, the market stage and degree of competition vary across countries. According to an analysis by Frost & Sullivan, major markets such as Brazil, Mexico, Colombia, and Argentina are approaching maturity or have already done so, in terms of quality of service and infrastructure. » more...
» Performance of back office operations not always measured
In a survey carried out by call center software provider Rostrvm Solutions, more than 70 percent of contact centers relied on back office teams to complete customer transactions, yet nearly half were not measuring operational performance in the back office. » more...
 
start
LOGIN FOR SUBSCRIBERS
Username
Password
 
REGISTER | FORGOT PASSWORD?
start
NEWSLETTER
What matters in Europe's Call Centers?
Don't miss out on the latest news of the industry! CCI News. It's free. Subscribe now!

Your eMail address:   
SUBSCRIBE | ADMINISTRATE
start
COMMUNITY
Professionals of the industry Professionals of the industry

Professionals of the call center industry present themselves here in our international community. Learn from these experts! Create your own profile today!

>>International community
start
WHITE PAPER
Seven Reasons Why SIP Will Improve Your Customer Care Strategy

Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.

Seven is more than just a lucky number for companies building customer care strategies.
>> Get your free download now!
 
Springer RSS Newsletter Mediadata Contact us Subscribe Privacy Policy Imprint

© Springer Fachmedien Wiesbaden GmbH 2010