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Alcatel-Lucent wins Frost & Sullivan Award for Contact Center Systems

2010-01-29 - Frost & Sullivan has named Alcatel-Lucent its EMEA Inbound Contact Routing Systems Market Penetration Leader for 2009. The Frost & Sullivan Award for Market Leadership Penetration is presented each year to the company whose product innovation, marketing and sales strategies have enabled it to gain the most market share in the past two to three years.

"Alcatel-Lucent is recognized for its clear understanding of EMEA's small- and medium-size business contact center market requirements and its equally clear vision for addressing those demands," noted Frost & Sullivan Research Analyst Joe Outlaw."

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

Author(s): Sarah Dreps

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