BT to offer pay per minute pricing model for its contact center service

2010-02-27 - BT announced a new pricing structure for its Next Generation Contact Centre (NGCC) aimed at further helping customers to prevent downtime in their call centers. The new service is a multi-channel hosted contact center service hosted by BT and available on a "pay as you use basis".

The new pricing model is flexible to fit every type of contact center operation: per concurrent agent, per logged-in agent, per effective hour or even per effective minute from four pence per minute. NGCC offers organizations a virtual contact center solution, allowing them to capture customer contact from all over the world and connect agents from wherever it is easier for them to work at any moment in time.

With NGCC, supervisors and administrators can manage operations from any internet connection. NGCC has physical points of presence on three continents and extended coverage and granularity using BT Global Inbound, BT Onevoice and BT MPLS global networks.

Picture: BT

Author(s): Sarah Dreps

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