DMG Consulting: Outbound Dialing Market to grow

2010-03-08 - DMG Consulting, a provider of contact center and real-time analytics market research, released its 2010 Outbound Dialing Market Research Report. The 50-page report explores outbound market trends, projections, best practices, the competitive landscape and profiles the leading vendors.

The report reveals that the outbound industry is entering a new era ripe with opportunity. With United States and global regulations limiting the type and quantity of outbound contacts to consumers, and the challenging economic environment, companies are undertaking innovative proactive customer care, notification and collections initiatives, breathing new life into their outbound dialing solutions.

Growth in human-assisted and automated outbound activities
DMG Consulting estimates that the worldwide outbound dialing market generated 440 million dollars in revenue in 2008. Full year 2009 numbers are not yet available. DMG projects the traditional dialing market will grow by 6 percent, 7 percent and 8 percent, respectively, between 2010 and 2012, while the outbound IVR notification market will grow by 20 percent, 18 percent and 16 percent, respectively, over the same three-year period. DMG expects to see continued growth in both human-assisted and automated outbound activities during the next three years, because of the recognized value to consumers and enterprises.

"Despite regulations limiting outbound calling to unwelcoming prospects, dialing is not going away so long as consumers continue to invite companies to reach out to them with useful information," said Donna Fluss, president of DMG Consulting. "The new era of dialing brings with it opportunities for enterprises to build dialing strategies that help them achieve a competitive advantage through proactive customer care, notification and early-stage collections."

The report can be downloaded for free: http://www.dmgconsult.com/


Author(s): CallCenterInternational

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