XL World named as Eastern Europe's Top Provider of Outsourced Multilingual Contact Center Services

2010-03-10 - XL World, a multilingual outsourcing company, is recognized as the leader in the Eastern European market and the second one worldwide by Black Book Research, a division of Datamonitor. 26,000 outsourced services users have been interviewed by Black Book Research.

"I believe that the secret of our success is that, in our company, people are held as really important and everything revolves around them" - says Roberto Montandon, XL World’s partner and Managing Director - "people are the heart of XL World's corporate strategy and of its very growth. We do perceive our staff as an asset and invest accordingly in their training for professional and managerial growth."

Taking different cultures into account
The Report analyzed 18 different areas from the perspective of the outsourced services customer, and XL World ranked in the top tier for most of the categories in both the Eastern European and the global markets. According to the report, XL World is an innovative company that, through ad hoc training, invests in training programs for its resources, which value relationships with the customers, while taking into account the different cultures. In addition, the research also pointed out that the company’s products and services are able to answer customers' specific needs thanks to its customized services: "we exert extraordinary efforts to transform and adapt any particular request into a feasible solution, complying with the cost and time constraints of the case."

The growth and expansion of the European Union naturally generates an increasing demand for cross-European call centers able to provide services not only in English but also in other languages, especially German, French, Spanish, Italian and Eastern Europe and Scandinavian languages. The same phenomenon can also be observed in the United States: Spanish is, in fact, assuming a more and more important role. Multilingual services for all regions of the world are provided by XL World through operators who currently speak twelve of the most widely spoken languages in the world.


Author(s): Sarah Dreps

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