Call Center International

 

BPO provider Sitel announced the expansion of its Starkville, Mississippi call center with the addition of more than 110 full-time positions within the past month, and more than 300 full-time positions expected by the end of October.

BPO and call center services outsourcer Teleperformance has announced the closure of eight of its 22 contact center sites in France. 830 employees will be laid off making up 15 percent of Teleperformance France's employee headcount.

US-based BPO provider Sykes Enterprises announced it has opened a new contact center in Cluj, Romania to support an existing global consumer product/technology client.

StarTek has announced that Chad Carlson will join the company in June as Executive Vice President (EVP) and Chief Operating Officer (COO). Most recently, he was EVP of Global Operations for Sitel in Nashville, Tennessee.

IT services provider HCL Technologies and Stellar Asia Pacific, a global provider of call center and BPO solutions announced that they are entering into a strategic and symbiotic partnership.

BPO provider Stellar announced that it has been awarded a call center sales contract with Neighbourhood Energy, an Australian energy retailer. The Victorian based firm chose Stellar to be their strategic business partner to provide telesales services for them.

A study on call center trends conducted by BPO provider Sitel found that the Geordie accent ist most popular amongst British customers. It is not only the friendliest in the UK, it is also most likely to put you in a 'good mood', according to respondents. Geordie, spoken in a part of North-East...

Tiger Airways Singapore announced plans to improve its call center services for its customers. The airline has reached an agreement with Symphony BPO Solutions Sdn Bhd to provide improved call center services in phases after 15 April 2010.

BPO provider Stream Global Services announced the inaugural opening of its new 800 plus seat service center in Cairo, Egypt. The inauguration follows an agreement signed in May 2009 with the Egyptian Ministry of Communications & Information Technology (MCIT) and Egypt's Information Technology...

BPO service provider Teleperformance has announced the acquisition of 75 percent of the Metis Group, one of the outsourced contact center leaders on the Turkish market. Metis operates two call centers in Istanbul and Usak employing altogether almost 900 agents and employees.