Call Center International

 

The varying levels of competition and market maturity among countries have livened up the diverse Latin American market for contact center outsourcing. According to a Frost & Sullivan study, while major markets such as Brazil, Mexico, Colombia, and Argentina are reaching maturity in terms of...

While South Africa still falls short of the expectations as far as ticket sales go, research analysts from Frost & Sullivan believe that the country can still benefit from the event by showing its strengths in BPO: "South Africa is in a position to capitalize on its expertise within the call...

Frost & Sullivan has named Alcatel-Lucent its EMEA Inbound Contact Routing Systems Market Penetration Leader for 2009. The Frost & Sullivan Award for Market Leadership Penetration is presented each year to the company whose product innovation, marketing and sales strategies have enabled it to...

Aspect has received two awards from Frost & Sullivan: the award for Price Performance Value for Unified Contact Centre Solutions, and has also emerged as the leader in Outbound Systems in India for the sixth consecutive year.

Despite industry challenges, the rising consumer demand from developing industry sectors will drive exponential growth in the Nigerian contact center market.

Nice Systems, a provider of value-added services has won the Asia Pacific Growth Strategy Leadership Award in the Call Monitoring Systems Market from industry analyst firm Frost & Sullivan.

The customer contact industry in Asia is seeing robust growth by way of new greenfield sites, expansions and upgrades. With about 1.55 million seats in 2008 the contact center industry in Asia Pacific is projected to double to 3.06 million seats by 2016, growing at a compound annual growth rate...

According to new research by Frost and Sullivan, the North American agent performance optimization (APO) markets are witnessing growth although at a quieter pace, despite the slowdown in spending on capital expenditure in contact centers. A major factor driving growth is that contact centers rely...

CRM outsourcer Teleperformance is Europe's clear number 1, the business analysts of Frost & Sullivan concluded and awarded Teleperformance the "Frost & Sullivan Market Leadership Award EMEA Contact Centre Outsourcing Market 2009".The research company took the profit situation and market shares...

Outsourcing firms handling call volumes from Europe, the Middle East, and Africa (EMEA) continue to remain competitive and profitable with successful initiatives to contain cost during the global economic downturn. Outsourcing providers also cite competitive pressures and regulatory factors that...