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Fierce competition in Latin America Contact Center Applications Market
2010-08-09
Although the Latin America contact center applications market has not attained saturation point, the market stage and degree of competition vary across countries. According to an analysis by Frost & Sullivan, major markets such as Brazil, Mexico, Colombia, and Argentina are approaching maturity...
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Frost & Sullivan: Thai contact center industry to grow
2010-08-02
The Thailand call center market is forecasted to hit a year-on-year growth of 18.4 percent in 2016, according to Frost & Sullivan analysts. In the same time period the Thai sector is projected to reach close to 63,000 call center seats - an increase of 17 percent year-on-year growth.
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EMEA's outsourcing market to recover slowly
2010-07-19
Growth in the Europe, Middle East and Africa contact center outsourcing market has been slower than it has been in the past: New analysis from Frost & Sullivan finds that the market earned revenues of 11.1 billion Euros in 2009, a decline from 2008 but is expected to recover and grow from 2010...
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IBM Daksh awarded by Frost & Sullivan
2010-06-24
IBM Daksh has maintained its title as the Contact Center Outsourcing Service provider of the year, for the fifth year in a row. Frost & Sullivan's ICT Awards represent the entire spectrum of enterprise solution vendors, telecom equipment vendors and service providers in Asia Pacific.
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Latin America: Contact Center Outsourcing Services to turn into complex BPO Services
2010-02-26
The varying levels of competition and market maturity among countries have livened up the diverse Latin American market for contact center outsourcing. According to a Frost & Sullivan study, while major markets such as Brazil, Mexico, Colombia, and Argentina are reaching maturity in terms of...
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"World Cup the perfect opportunity for South Africa to display its BPO capabilities"
2010-02-03
While South Africa still falls short of the expectations as far as ticket sales go, research analysts from Frost & Sullivan believe that the country can still benefit from the event by showing its strengths in BPO: "South Africa is in a position to capitalize on its expertise within the call...
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Alcatel-Lucent wins Frost & Sullivan Award for Contact Center Systems
2010-01-29
Frost & Sullivan has named Alcatel-Lucent its EMEA Inbound Contact Routing Systems Market Penetration Leader for 2009. The Frost & Sullivan Award for Market Leadership Penetration is presented each year to the company whose product innovation, marketing and sales strategies have enabled it to...
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Aspect Wins Two Prestigious Frost & Sullivan Awards in India
2010-01-06
Aspect has received two awards from Frost & Sullivan: the award for Price Performance Value for Unified Contact Centre Solutions, and has also emerged as the leader in Outbound Systems in India for the sixth consecutive year.
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Frost & Sullivan expect huge growth for Nigerian contact center market
2009-11-25
Despite industry challenges, the rising consumer demand from developing industry sectors will drive exponential growth in the Nigerian contact center market.
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Nice wins Frost & Sullivan Award for Asia Pacific region
2009-11-19
Nice Systems, a provider of value-added services has won the Asia Pacific Growth Strategy Leadership Award in the Call Monitoring Systems Market from industry analyst firm Frost & Sullivan.
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