Call Center International

 

Although the Latin America contact center applications market has not attained saturation point, the market stage and degree of competition vary across countries. According to an analysis by Frost & Sullivan, major markets such as Brazil, Mexico, Colombia, and Argentina are approaching maturity...

The Thailand call center market is forecasted to hit a year-on-year growth of 18.4 percent in 2016, according to Frost & Sullivan analysts. In the same time period the Thai sector is projected to reach close to 63,000 call center seats - an increase of 17 percent year-on-year growth.

Growth in the Europe, Middle East and Africa contact center outsourcing market has been slower than it has been in the past: New analysis from Frost & Sullivan finds that the market earned revenues of 11.1 billion Euros in 2009, a decline from 2008 but is expected to recover and grow from 2010...

IBM Daksh has maintained its title as the Contact Center Outsourcing Service provider of the year, for the fifth year in a row. Frost & Sullivan's ICT Awards represent the entire spectrum of enterprise solution vendors, telecom equipment vendors and service providers in Asia Pacific.

The varying levels of competition and market maturity among countries have livened up the diverse Latin American market for contact center outsourcing. According to a Frost & Sullivan study, while major markets such as Brazil, Mexico, Colombia, and Argentina are reaching maturity in terms of...

While South Africa still falls short of the expectations as far as ticket sales go, research analysts from Frost & Sullivan believe that the country can still benefit from the event by showing its strengths in BPO: "South Africa is in a position to capitalize on its expertise within the call...

Frost & Sullivan has named Alcatel-Lucent its EMEA Inbound Contact Routing Systems Market Penetration Leader for 2009. The Frost & Sullivan Award for Market Leadership Penetration is presented each year to the company whose product innovation, marketing and sales strategies have enabled it to...

Aspect has received two awards from Frost & Sullivan: the award for Price Performance Value for Unified Contact Centre Solutions, and has also emerged as the leader in Outbound Systems in India for the sixth consecutive year.

Despite industry challenges, the rising consumer demand from developing industry sectors will drive exponential growth in the Nigerian contact center market.

Nice Systems, a provider of value-added services has won the Asia Pacific Growth Strategy Leadership Award in the Call Monitoring Systems Market from industry analyst firm Frost & Sullivan.