Call Center International

 

Competence Call Center (CCC) has supported the United Nations Children's Fund. The goal of the "Schools for Africa" campaign is to secure a good basic education for children in African countries.

NICE Systems, a provider of advanced solutions announced that their "NICE SmartCenter" suite has been chosen by BB&T, a US bank, to improve customer service provided by its contact center agents.

Nice Systems, a provider of value-added services has won the Asia Pacific Growth Strategy Leadership Award in the Call Monitoring Systems Market from industry analyst firm Frost & Sullivan.

Nice Systems, a provider of Insight from Interactions solutions and value-added services announced that it achieved high ranks in an industry report by analyst firm Datamonitor. According to "Decision Matrix: Selecting a Contact Center Analytics Vendor (Competitor Focus); Analytics and reporting...