Call Center International

 

NICE announced that it has been named the worldwide leader in workforce management seats with an estimated 23.7 percent market share, in the new "2010 Contact Center Workforce Management Market Report" by DMG Consulting LLC.

Competence Call Center (CCC) has supported the United Nations Children's Fund. The goal of the "Schools for Africa" campaign is to secure a good basic education for children in African countries.

NICE Systems, a provider of advanced solutions announced that their "NICE SmartCenter" suite has been chosen by BB&T, a US bank, to improve customer service provided by its contact center agents.

Nice Systems, a provider of value-added services has won the Asia Pacific Growth Strategy Leadership Award in the Call Monitoring Systems Market from industry analyst firm Frost & Sullivan.

Nice Systems, a provider of Insight from Interactions solutions and value-added services announced that it achieved high ranks in an industry report by analyst firm Datamonitor. According to "Decision Matrix: Selecting a Contact Center Analytics Vendor (Competitor Focus); Analytics and reporting...