Call Center International

 

Companies who want to beat their competition have to provide excellent customer care services and handle customer calls quickly and precisely. Silent monitoring works as an efficient tool for the quality management of a call center.

VirtualLogger, a provider of call recording, quality monitoring and other contact center productivity applications has announced VirtualLogger ERS. This is an emergency call recording service to aid call centers whose recorders have failed.

ASC, a provider of solutions to record, analyze and evaluate communications, announced it will demonstrate its new quality monitoring solution, INSPIRATIONpro 10.0, at the Stratégie Clients Exhibition, Paris, France.

Altitude Software, a vendor of contact center solutions, has announced the availability of Altitude Health Monitor, a new application to keep the contact center infrastructure running by providing real time and historical data on overall system performance, over a web interface and through email...

Nice Systems, a provider of value-added services has won the Asia Pacific Growth Strategy Leadership Award in the Call Monitoring Systems Market from industry analyst firm Frost & Sullivan.