Call Center International

 

In tomorrow's business, service and performance are the decisive factors for the economic success of companies and organizations. This is why companies more and more often decide to outsource their customer service to a professional and specialist call center partner.

Through the win of further customers, Sellbytel Spain now employs 1,000 staff. The outsourcing specialist strengthens its presence in Barcelona with the opening of a new site.

Growth in the Europe, Middle East and Africa contact center outsourcing market has been slower than it has been in the past: New analysis from Frost & Sullivan finds that the market earned revenues of 11.1 billion Euros in 2009, a decline from 2008 but is expected to recover and grow from 2010...

The international outsourcing specialist Sellbytel has announced the founding of a new site in Berlin due to continuously prospering business development and the win of new IT projects in Germany. At the new site, 100 jobs will be created.

Unamic/HCN, a contact center outsourcing company from the Netherlands, has selected InVision Software's solution for demand-oriented multi-site staff scheduling. The workforce management Solution aims to bring operating efficiencies in handling front office inbound and outbound calls as well as...

IBM Daksh has maintained its title as the Contact Center Outsourcing Service provider of the year, for the fifth year in a row. Frost & Sullivan's ICT Awards represent the entire spectrum of enterprise solution vendors, telecom equipment vendors and service providers in Asia Pacific.

Internationalization looms large for outsourcing specialist Sellbytel Group. We asked Ferdinand Grimm, member of the Sellbytel Group Executive Board, to explore on the company's experience with international sites as well as its challenges, targets and strategies this year.

Contact center outsourcing solutions provider Conexion One announced that Michael C. Curry has been appointed to Chief of Business Development to lead Conexion One in its next stage of growth.

The impact of the economic recession has been to increase the appetite for more outsourcing, up 20 percent from last year, but not necessarily offshoring, to the dismay of offshore supplier organizations, according to Op2i's Outsourcing 2010 survey report released today.

Outsourcing specialist Sellbytel, part of German BBDO group, has appointed Helena Guardans i Cambó into its executive board. So far, she has been Managing Partner of all Spanish locations of Sellbytel Group.