Call Center International

 

The Swiss call center association Callnet.ch was founded in December 1997. Till today, the call center market as well as the association have constantly been in progress. Raphael Raetzko, a board member responsible for information and communication with Callnet.ch, reports on the current plans...

CMMC intends to promote the benchmarking of performance and experiences among companies with a common mission: improving the relationship with their customers and citizens through multimedia contact center.

Customer Contact Association Serbia (CCAS), is a non-profit organization of professionals in the customer contact industry, founded to support a networking of CC industry organizations, departments and individual professionals in Serbia. The organization is very young, as is the Serbian call...

The creation of a European standard norm for customer contact centers containing requirements for service provision has successfully reached a second phase, as ECCCO announced. Together with the CEN Management Centre in Brussels (European Commission for Standardization), a draft for a new...

The main objective of this collaboration is to provide all Customer Contact Centres professionals in Europe and in the rest of the world a real information channel regarding the customer contact centres sector.

ECCCO, the European Confederation of Contact Centre Organisations, celebrated the winners of this year's awards on 6th May in Manchester. The European top performers came from the UK, Germany, Spain, Ireland and Serbia. The UK Call Centre Management Association (CCMA) hosted the event and awarded...