http://www.call-center-international.com The magazine with all issues for Customer Care, Service and Support en webmaster@springerfachmedien-wiesbaden.de Springer Fachmedien Wiesbaden GmbH 2010-03-10T09:11:18+01:00 60 http://www.callcenterprofi.de/img/cci_logo.gif http://www.call-center-international.com 175 55 http://www.call-center-international.com XL World, a multilingual outsourcing company, is recognized as the leader in the Eastern European market and the second one worldwide by Black Book Research, a division of Datamonitor. 26,000 outsourced services users have been interviewed by Black Book Research. http://www.call-center-international.com/News/385/14454/XL-World-named-as-Eastern-Europe's-Top-Provider-of-Outsourced-Multilingual-Contact-Center-Services.html 2010-03-10T09:11:18+01:00 385-14454 News Telephonetics PLC, a speech automation and data integration specialist, announced the signing of an extension to its multi-million pound contract with Odeon-UCI Cinemas for provision of its MovieLINE automatic speech recognition film information and ticket booking service to all of Odeon's 105 UK cinema sites as well as its UCI sites in Eire. http://www.call-center-international.com/News/385/14449/Telephonetics-extends-contract-with-Odeon-UCI-Cinemas.html 2010-03-09T00:00:00+01:00 385-14449 News DMG Consulting, a provider of contact center and real-time analytics market research, released its 2010 Outbound Dialing Market Research Report. The 50-page report explores outbound market trends, projections, best practices, the competitive landscape and profiles the leading vendors. http://www.call-center-international.com/News/385/14445/DMG-Consulting--Outbound-Dialing-Market-to-grow.html 2010-03-08T08:37:15+01:00 385-14445 News Research published by ContactBabel, the contact center industry analysts, has found that US contact centers handled 6.6 billion complaints in 2009. However, the vast majority of complaints received were caused by problems outside the contact center. http://www.call-center-international.com/News/385/14438/ContactBabel-U-S-Contact-Centers-Handled-6-6-Billion-Complaints-in-2009.html 2010-03-05T10:39:09+01:00 385-14438 News Customer service is more important to consumers than product incentives. This is the result of a pan-European survey of customer service requirements of more than 4,000 European telecoms subscribers undertaken by YouGov and commissioned by eGain, a provider of multichannel customer service. http://www.call-center-international.com/News/385/14430/Telecoms-subscribers-rate-service-higher-than-special-offers.html 2010-03-04T10:56:13+01:00 385-14430 News The Austrian call center services provider CCC has extended its office space in Bucharest to include another floor, making the office twice its current size. According to CCC, the extension is due to "the positive development and the successful business generated in 2009". http://www.call-center-international.com/News/385/14418/Competence-Call-Center-is-extending-its-Romanian-office.html 2010-03-03T11:31:33+01:00 385-14418 News Fast-food chain Burger King announced the opening of the BK Call Center, a centralized service point that allows customers in the United Arab Emirates (UAE) to dial one dedicated number to place orders at any Burger King restaurant anywhere in the country. http://www.call-center-international.com/News/385/14412/Burger-King-opens-call-center-in-Dubai.html 2010-03-02T00:00:00+01:00 385-14412 News BPO provider Sitel announced the appointment of Tim Schuh as General Manager, Northern EMEA. Schuh, previously COO, North America, will be responsible for operational and financial delivery across all sites within the region, including finance management, receivables and sales, and driving profit improvement. http://www.call-center-international.com/News/385/14411/Sitel-Appoints-Tim-Schuh-General-Manager-Northern-EMEA.html 2010-03-02T00:00:00+01:00 385-14411 News Which dialects and accents do Germans like or dislike when talking to someone on the phone? And, are there any general requirements the "perfect speaking voice" has to meet? With its report "The voice as a brand", Nuance tried to find answers to these questions and had 1,000 people in Germany take part in a survey on their voice preferences on the phone. http://www.call-center-international.com/News/385/14403/Dialects-in-the-call-center-German-customers-prefer-Standard-German.html 2010-03-01T09:43:38+01:00 385-14403 News BT announced a new pricing structure for its Next Generation Contact Centre (NGCC) aimed at further helping customers to prevent downtime in their call centers. The new service is a multi-channel hosted contact center service hosted by BT and available on a "pay as you use basis". http://www.call-center-international.com/News/385/14402/BT-to-offer-pay-per-minute-pricing-model-for-its-contact-center-service.html 2010-02-27T00:00:00+01:00 385-14402 News